Terms and Conditions
WorkSpa Ltd Terms & Conditions
Last updated: May 2026
These Terms & Conditions govern the use of WorkSpa Ltd services and website. By accessing our website or engaging our services, you agree to be bound by these Terms & Conditions.
Company Information
WorkSpa Ltd
Suite 2066, Letraset Building
Wotton Road
Ashford
England
TN23 6LN
About WorkSpa
Throughout this website, the terms “WorkSpa”, “we”, “us”, and “our” refer to WorkSpa Ltd.
WorkSpa provides workplace wellbeing services, wellbeing consultancy, events, workshops, treatments, practitioner services, and related wellbeing experiences for organisations and individuals.
By using our website or booking services with WorkSpa, you confirm that you accept these Terms & Conditions in full.
If you do not agree with these Terms & Conditions, you should not use our website or services.
Services
WorkSpa provides a range of wellbeing-related services delivered by qualified practitioners, specialists, facilitators, consultants, and third-party professionals working in partnership with WorkSpa.
All services are subject to availability.
We reserve the right to amend, substitute, reschedule, or withdraw services where reasonably necessary due to illness, emergencies, operational requirements, or circumstances beyond our control.
Where possible, suitable replacement practitioners will be provided.
Client Responsibilities
Clients are responsible for:
- Providing accurate booking and contact information
- Informing practitioners of any relevant medical conditions, injuries, allergies, pregnancies, or health concerns prior to treatment or participation
- Obtaining any necessary permissions or consents required for services delivered within workplaces or venues
- Ensuring a safe and appropriate environment for service delivery where applicable
WorkSpa reserves the right to refuse or discontinue services where safety, wellbeing, or professional conduct is compromised.
Practitioner Services
WorkSpa coordinates services delivered by independent practitioners and specialists working in partnership with us.
While we take reasonable care in selecting experienced and qualified professionals, services provided are intended to support general wellbeing and are not a substitute for medical advice, diagnosis, or treatment.
WorkSpa reserves the right to substitute practitioners where necessary to fulfil bookings and operational commitments.
Bookings & Payments
All bookings are subject to confirmation by WorkSpa.
Payment terms, deposits, cancellation terms, and refund conditions are outlined within our separate Payment & Cancellation Policy.
By confirming a booking, you also agree to the terms outlined within that policy.
Cancellations & Refunds
Cancellation and refund arrangements are governed by our Payment & Cancellation Policy.
WorkSpa reserves the right to assess refund requests fairly and reasonably based on the nature of the booking and circumstances involved.
Unsatisfactory Services
If you are dissatisfied with any service provided, please contact WorkSpa as soon as possible so we can review the matter appropriately.
Where reasonably agreed, we may offer:
- A replacement practitioner
- A rescheduled service
- Partial credit or refund where appropriate
All concerns are reviewed on a case-by-case basis.
Website Use
You agree not to misuse this website or its content.
You must not:
- Use the website unlawfully
- Attempt to interfere with website security or functionality
- Upload malicious software or harmful content
- Copy or reproduce website content without permission
All website content, branding, logos, text, graphics, and materials remain the intellectual property of WorkSpa Ltd unless otherwise stated.
User Comments & Reviews
If you submit reviews, comments, testimonials, or other content to WorkSpa, you confirm that:
- The information provided is accurate
- The content does not infringe third-party rights
- The content is not unlawful, abusive, defamatory, or misleading
WorkSpa reserves the right to remove content deemed inappropriate.
Limitation of Liability
To the fullest extent permitted by law, WorkSpa Ltd shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our services or website.
Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.
Nothing within these Terms & Conditions limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot legally be excluded under English law
Third-Party Services & Products
WorkSpa may occasionally recommend or collaborate with third-party providers, brands, venues, or wellbeing products.
Unless expressly stated otherwise, WorkSpa is not responsible for products or services purchased directly from third parties.
Privacy
Changes to These Terms
WorkSpa reserves the right to update or amend these Terms & Conditions at any time.
Updated versions will be published on our website with the revised effective date.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.